Shipments
We ship throughout Italy with express courier to guarantee fast, secure, and carefully prepared deliveries
Shipping times
Orders are prepared within 24-48 business hours from payment confirmation.
Delivery generally takes 2-4 business days. During periods of high demand or holidays, times may vary slightly.
Pre-order products
Some items may be available for pre-order. As these are often new releases, exclusive products, or temporarily out of stock, shipping times are generally 7-15 business days from order confirmation.
If the order also contains immediately available products, shipping will occur once all items are available.
Shipping costs
Italy
- Standard shipping: € 6.90
- INPOST shipping: € 3.90
- Free shipping for orders over € 69.00
The shipping cost is always clearly shown before order confirmation.
Order tracking
Once your order has been shipped, you will receive a communication with the tracking code to follow the delivery at any time.
Packaging
Each Ruya fragrance is carefully packaged to ensure it arrives intact, protected, and ready to offer a special experience from the very first moment.
Need assistance?
For any information about your order, you can contact us via email at support@ruyaparfums.com .
Ruya Parfums by Carpe diem communication
Piazza Caduti Divisione Acqui Cefalonia e Corfù 15/A
56025 Pontedera (PI)
Italy
P.iva: IT02221670504
Cel: +393336208668 / +393459234092
Email: support@ruyaparfums.com
Complete the form below to exercise your right of withdrawal within 14 days of delivery of your order.
In the "Comments" field, please indicate:
Order number
Date of receipt of the order
Products for which you are requesting withdrawal
Any additional notes
After submission, you will receive an email confirmation that your request has been received.
We will contact you with instructions for the possible return of the product.