FAQs

Here you'll find the answers to the most frequently asked questions about Ruya Parfums.

Are the perfumes original?

Yes, we exclusively sell authentic fragrances, carefully selected.

What are decants?

Decants are smaller sizes that allow you to try a perfume before buying the full size.


How long does shipping take?

Orders are processed within 24-48 business hours and generally delivered in 2-4 business days.

Can I return a product?

Yes, you can request a return within 14 days of delivery, according to the conditions stated on the Returns and Refunds page.

How can I contact you?

You can write to us anytime at support@ruyaparfums.com .

Complete the form below to exercise your right of withdrawal within 14 days of delivery of your order.

In the "Comments" field, please indicate:

Order number
Date of receipt of the order
Products for which you are requesting withdrawal
Any additional notes

After submission, you will receive an email confirmation that your request has been received.
We will contact you with instructions for the possible return of the product.

Send your withdrawal request